DXC Technology Company

DXC · NYSE · Information Technology · USA

Verdict: DXC Technology Company shows world-class public customer-centricity evidence, scoring 9.0/10 in this automated assessment of publicly available material. Near-top marks were earned with customer satisfaction metrics referenced in public materials and clear CX programme language on the open website. This report is based solely on publicly available evidence — internal programmes not reflected in public documents are not captured.

9 / 10

Leading — strong public evidence

Scorecard

💬 Customer language

3 / 3

Customer language appears consistently across multiple pages and investor materials, signalling that serving customers is a named organisational priority.

🔄 CX programme evidence

3 / 3

Customer experience is acknowledged as a discipline, with references to feedback or service improvement appearing in official materials.

📊 Measurement proof

2 / 3

NPS or a named customer metric is mentioned in public documents, though no specific score is published.

🤝 Commitment depth

1 / 1

Some evidence of customer commitment depth, though executive accountability for CX metrics is not explicitly demonstrated in public materials.

Overall score

Score of 9.0/10: the company demonstrates world-class customer-centricity signals. Only a small step remains to the top tier — typically publishing a specific score figure or adding more explicit closed-loop detail would close the gap.

9/10

Evidence

Sorted by rubric tier descending — Tier 3 (named measurement) and Tier 4 (commitment depth) are the rarest and most differentiating signals. A single source page may satisfy several criteria (e.g. [T3a] + [T3b] + [T3c] stacked).

[T4] CX governance and strategic commitment Weak View ↗

2021 Annual Report Transformation Journey | DXC Technology The Net Promoter Score (NPS) is a measure of customer intimacy. Since June of 2020, our NPS has increased by 44 points. Customers in more tha…

[T4] CX governance and strategic commitment Weak View ↗

Insurance Software BPS | DXC Technology Our DXC Connect customer experience programme offers opportunities for insurance customers from around the world to engage with other members of the DXC Insuran…

[T3a] NPS, CSAT, or named metric explicitly mentioned [T3b] Named metric on a public web page (not only in PDF) Strong View ↗

[T3a] NPS, CSAT, or named metric explicitly mentioned Strong View ↗

nual Cash Incentive: 80% targeted financial goals — Adjusted EBIT (60%) / Revenue (20%); 20% customer satisfaction objectives. Customer satisfaction: net promoter score. Modifier based on strategic g…

[T3a] NPS, CSAT, or named metric explicitly mentioned Strong View ↗

DXC Technology DEFA14A SEC Filing – FY21 Proxy / Investor Presentation Customers Net Promoter Score (NPS) listed as a key FY21 Performance Achievement alongside Revenue Book-to-Bill, Adjusted Margin,…

[T2a] CX named as a discipline Medium View ↗

clouds. We are making it easier for our customers to do business with us, simplifying processes and removing friction and cost. We have improved the customer experience by focusing on providing stabl…

[T2a] CX named as a discipline Medium View ↗

DXC Launches London Customer Experience Center to Help Unlock AI Value DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner, today announced the opening of its

[T2b] Customer listening or feedback mechanism Medium View ↗

XC named as a Leader in ServiceNow Services by Everest Group® 2021 DXC's leading marks in 'Value Delivered' (value delivered to the customer based on customer feedback and transformational impact) an…

[T2c] Acting on feedback or CX in reporting Medium View ↗

sent a real shift toward measuring employee satisfaction, in the same way customer satisfaction is measured using a Net Promoter Score (NPS) to drive continuous improvement. With DXC serving as Custo…

[T2c] Acting on feedback or CX in reporting Medium View ↗

What DXC Technology Company is doing well

DXC Technology Company references a named customer satisfaction metric in public materials and supports it with visible CX programme language. This is the combination that separates world-class operators from companies that only talk about customers.

Customer-focused language runs consistently across website and investor materials, signalling that customer outcomes are treated as a strategic priority rather than a marketing line.

What is missing

A specific, prominently-cited score figure would move the metric from 'mentioned' to 'owned'. Publishing the current value — with a comparison to prior periods — is the single highest-leverage step remaining.

A named closed-loop description (how feedback is routed, reviewed and acted on) would strengthen the CX programme evidence from credible to definitive.

Analyst implication: DXC Technology Company already operates at a world-class level for public customer-centricity. One or two targeted additions — a published score value, or a named closed-loop feedback process — would move it into leadership territory.

How DXC Technology Company could improve its ranking

Publish the current score figure prominently (investor deck, About Us page, or annual report) with a year-on-year comparison. Moving from 'we measure NPS' to 'our NPS is X, up Y points' is the last major signal gap.

Add a short description of the closed-loop process: cadence, who reviews, and one example of change made in response. This converts programme evidence from implied to demonstrated.

Suggested website text

Want to improve this grade?

See what world-class customer-centricity looks like and what changes would move the needle for DXC Technology Company.

How to increase the grade →

Recommended copy · About Us page · Net Promoter Score version

Customer Experience is a Strategic Priority: We do more than collect feedback — we act on it. Our closed-loop feedback discipline ensures every client voice drives measurable improvement across our products and services. We measure customer loyalty using the Net Promoter Score (NPS) and are committed to sharing our progress publicly as part of our transparency commitment.

💡 Why this improves your score: Adding the actual NPS number (e.g. 'Our 2025 NPS reached 72') would award T3c (+2 points) and significantly improve DXC Technology Company's Customer Test ranking. This single addition could move the grade from A to A. See full scoring methodology →

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