Verdict: Option Care Health, Inc. shows early-stage public customer-centricity evidence, scoring 7.0/10 in this automated assessment of publicly available material. A customer satisfaction metric is referenced in public materials, though a specific score or programme detail has not been published. This report is based solely on publicly available evidence — internal programmes not reflected in public documents are not captured.
B−
7 / 10
Good — meaningful CX commitment
Scorecard
💬Customer language
3 / 3
Customer language appears consistently across multiple pages and investor materials, signalling that serving customers is a named organisational priority.
🔄CX programme evidence
1 / 3
Some CX programme language detected, though it appears in passing rather than as a strategic commitment.
📊Measurement proof
3 / 3
NPS or a named customer metric is mentioned in public documents, though no specific score is published.
🤝Commitment depth
0 / 1
No specific evidence of executive-level accountability for customer satisfaction outcomes in public materials.
Overall score
Score of 7.0/10: the company demonstrates early-stage customer-centricity signals. The gap to a score of 5+ is typically bridged by publishing a named customer metric and adding explicit programme language to the website.
7/10
Evidence
Sorted by rubric tier descending — Tier 3 (named measurement) and Tier 4 (commitment depth) are the rarest and most differentiating signals. A single source page may satisfy several criteria (e.g. [T3a] + [T3b] + [T3c] stacked).
[T3a] NPS, CSAT, or named metric explicitly mentioned[T3b] Named metric on a public web page (not only in PDF)[T3c] Actual score or trend publishedStrongView ↗
sfaction. Discover the positive impact of partnering with our experienced teams to manage the complexities of infusion therapy and create the optimal patient journey.
strategy. Chris has more than 20 years of global healthcare experience in leadership and general management with a demonstrated history of advancing patient-centric healthcare solutions.
Option Care Earns Perfect URAC Accreditation Score for its Specialty Pharmacy Centers Maintains methods to measure customer satisfaction. Has a patient-centered strategy for its patient management pro…
[T1a] Customer or client mentioned[T1b] Customer language on 2+ page types[T1c] Operational customer languageWeakView ↗
[T1a] Customer or client mentioned[T1b] Customer language on 2+ page types[T1c] Operational customer languageWeakView ↗
nwide. 92% Overall patient satisfaction. References: [1] Data on file, Option Care Health. [2] Q1-Q4 2025 patient satisfaction data. Survey of 40,561 patients. Our extensive experience with sophistic…
[T1a] Customer or client mentioned[T1b] Customer language on 2+ page typesWeakView ↗
ion Therapy Services Our mission is to transform healthcare by providing innovative services that improve outcomes, reduce costs and deliver hope for patients and their families. The values we embody…
[T1a] Customer or client mentioned[T1b] Customer language on 2+ page types[T1c] Operational customer languageWeakView ↗
ogram that includes coordination of care, communication and education, patient rights and responsibilities. Ensures the timeliness and performance of customer service center operations, including tim…
strategy. Chris has more than 20 years of global healthcare experience in leadership and general management with a demonstrated history of advancing patient-centric healthcare solutions.
What Option Care Health, Inc. is doing well
Option Care Health, Inc. references customer satisfaction or feedback in its public materials, suggesting that customer outcomes are tracked internally. This provides a credible foundation — the next step is to surface that evidence publicly.
Customer language features in the company's communications, including website copy and investor materials. The tone suggests customers are considered a genuine priority rather than an afterthought.
What is missing
A customer satisfaction metric is mentioned but no specific score is published. Moving the metric from a passing reference to a prominently cited figure — even in an investor presentation — would significantly strengthen the public signal.
There is no clearly visible description of a closed-loop customer feedback process. Explaining how feedback is collected, who reviews it, and how it influences decisions would add meaningful CX programme evidence and move the score into the 5–6 range.
Analyst implication: Option Care Health, Inc. has the early ingredients of a customer-centric company. A targeted update to its public communications — publishing an NPS score and describing the feedback loop — would move the grade from 7 to 6+ and position it as a credible customer-led business.
How Option Care Health, Inc. could improve its ranking
Elevate the NPS reference from a footnote to a featured metric. Citing the score prominently — on the website and in earnings materials — signals genuine accountability rather than occasional mention.
Add a 'How we listen to customers' paragraph to the corporate website. Describing the feedback cadence, who reviews results, and one example of action taken demonstrates that customer listening is operational, not aspirational.
Suggested website text
Want to improve this grade?
See what world-class customer-centricity looks like and what changes would move the needle for Option Care Health, Inc..
Recommended copy · About Us page · Net Promoter Score version
Listening to our customers' voice: We regularly gather customer feedback to understand what is working well, where improvements can be made, and how we can deliver a stronger experience. We measure customer loyalty through structured feedback methods, including the Net Promoter Score (NPS), as well as operational and quality indicators. We use this feedback to drive continuous improvement, strengthening our long-term customer relationships.
💡 Why this improves your score: Publishing this on the About Us page would move Option Care Health, Inc. from T3a (NPS named in PDFs) to T3b (NPS visible on a public web page) — worth +1 point. If you add the actual score, that's T3c and worth +2 points total. Only ~3% of public companies do this.
See full scoring methodology →
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