Levi9 Technology Services

· Netherlands

Verdict: Levi9 Technology Services shows world-class public customer-centricity evidence, scoring 9.0/10 in this automated assessment of publicly available material. Near-top marks were earned with customer satisfaction metrics referenced in public materials and clear CX programme language on the open website. This report is based solely on publicly available evidence — internal programmes not reflected in public documents are not captured.

9 / 10

Leading — strong public evidence

Scorecard

💬 Customer language

3 / 3

Customer language appears consistently across multiple pages and investor materials, signalling that serving customers is a named organisational priority.

🔄 CX programme evidence

3 / 3

Customer experience is acknowledged as a discipline, with references to feedback or service improvement appearing in official materials.

📊 Measurement proof

2 / 3

NPS or a named customer metric is mentioned in public documents, though no specific score is published.

🤝 Commitment depth

1 / 1

Some evidence of customer commitment depth, though executive accountability for CX metrics is not explicitly demonstrated in public materials.

Overall score

Score of 9.0/10: the company demonstrates world-class customer-centricity signals. Only a small step remains to the top tier — typically publishing a specific score figure or adding more explicit closed-loop detail would close the gap.

9/10

Evidence

Sorted by rubric tier descending — Tier 3 (named measurement) and Tier 4 (commitment depth) are the rarest and most differentiating signals. A single source page may satisfy several criteria (e.g. [T3a] + [T3b] + [T3c] stacked).

[T4] CX governance and strategic commitment Weak View ↗

how easy it is to work Levi9 positions itself as "easy to get in touch, easy to work with, and easy to get started." The company employs a dedicated Customer Experience Officer, embedded in leadershi…

[T3a] NPS, CSAT, or named metric explicitly mentioned Strong View ↗

Cloud - Levi9 Levi9 demonstrates 9.2 Average AWS Customer Satisfaction Score, reflecting strong performance in customer experience. The page emphasizes commitment to creating environments that adapt t…

[T3a] NPS, CSAT, or named metric explicitly mentioned [T3c] Actual score or trend published Strong View ↗

0 years, we've built a strong reputation thanks to a customer-centric approach and developed methods to ensure quality. This translates to an average customer satisfaction score of 9." Levi9 emphasiz…

[T2a] CX named as a discipline [T2c] Acting on feedback or CX in reporting Medium View ↗

[T2a] CX named as a discipline Medium View ↗

Accelerate your career development and join us Employee testimonials highlight "outstanding tech knowledge combined with utter customer focus" that "leads to happy customers, happy colleagues." One te…

[T2a] CX named as a discipline Medium View ↗

[T2b] Customer listening or feedback mechanism Medium View ↗

#1 position in Application Services, achieving a 100% customer satisfaction rate. The study evaluated 650+ IT sourcing relationships based on direct customer feedback from 300 organizations. Clients…

[T1a] Customer or client mentioned [T1b] Customer language on 2+ page types [T1c] Operational customer language Weak View ↗

"Exceptional Performer" Status in Whitelane Research Netherlands Report 2025 Levi9 claimed the #1 position in Application Services, achieving a 100% customer satisfaction rate. The study evaluated 65…

[T1a] Customer or client mentioned [T1b] Customer language on 2+ page types [T1c] Operational customer language Weak View ↗

What Levi9 Technology Services is doing well

Levi9 Technology Services references a named customer satisfaction metric in public materials and supports it with visible CX programme language. This is the combination that separates world-class operators from companies that only talk about customers.

Customer-focused language runs consistently across website and investor materials, signalling that customer outcomes are treated as a strategic priority rather than a marketing line.

What is missing

A specific, prominently-cited score figure would move the metric from 'mentioned' to 'owned'. Publishing the current value — with a comparison to prior periods — is the single highest-leverage step remaining.

A named closed-loop description (how feedback is routed, reviewed and acted on) would strengthen the CX programme evidence from credible to definitive.

Analyst implication: Levi9 Technology Services already operates at a world-class level for public customer-centricity. One or two targeted additions — a published score value, or a named closed-loop feedback process — would move it into leadership territory.

How Levi9 Technology Services could improve its ranking

Publish the current score figure prominently (investor deck, About Us page, or annual report) with a year-on-year comparison. Moving from 'we measure NPS' to 'our NPS is X, up Y points' is the last major signal gap.

Add a short description of the closed-loop process: cadence, who reviews, and one example of change made in response. This converts programme evidence from implied to demonstrated.

Suggested website text

Want to improve this grade?

See what world-class customer-centricity looks like and what changes would move the needle for Levi9 Technology Services.

How to increase the grade →

Recommended copy · About Us page · Net Promoter Score version

Customer Experience is a Strategic Priority: We do more than collect feedback — we act on it. Our closed-loop feedback discipline ensures every client voice drives measurable improvement across our products and services. We measure customer loyalty using the Net Promoter Score (NPS) and are committed to sharing our progress publicly as part of our transparency commitment.

💡 Why this improves your score: Adding the actual NPS number (e.g. 'Our 2025 NPS reached 72') would award T3c (+2 points) and significantly improve Levi9 Technology Services's Customer Test ranking. This single addition could move the grade from A to A. See full scoring methodology →

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